T.E. Spall & Son
Carbondale, PA
Plumbing
What Is Considered a Plumbing Emergency That Needs Immediate Attention?
A plumbing emergency is any issue that risks damage or health hazards and can’t wait. Common examples include burst or leaking pipes, visible water damage, sewage backups, multiple drains that stop working, overflowing toilets, and severe clogs. Treat sewage exposure as unsafe. We offer emergency response with licensed, insured technicians and straightforward pricing across Scranton and nearby NEPA communities.
Quick steps while you wait:
- Shut off water at the fixture.
- Shut off the main water valve if leaking continues.
- Avoid contact with any sewage-contaminated water.
Updated: 2025-11-28 00:00:00
Need help in Scranton, PA? Call (570) 588-8588 or book online.
"Ed helped us just today with a furnace emergency." — Ann Marie S.
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Start with a professional inspection and drain snaking. Our technicians use video drain inspections to find the blockage and check pipe condition. In many cases, a motorized auger clears the clog. We recommend annual drain cleaning to prevent backups in Scranton and nearby areas.
Updated: 2025-11-28 00:00:00
Need help in Waymart, PA? Call (570) 588-8588 or book online.
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Check the tank components first. A toilet may not flush if the handle linkage, lift chain, flapper, or water level is off, even with no clog. Open the tank and confirm simple fixes before calling. If parts are worn, T.E. Spall & Son’s licensed plumbers can repair or replace them with same-day service and emergency help in Scranton and nearby NEPA.
- Ensure the shutoff valve is fully open.
- Reattach/adjust the lift chain with slight slack.
- Verify water reaches the fill line; adjust the float.
- Replace a worn flapper or faulty fill valve.
Updated: 2025-11-28
Need help in Scranton, PA? Call (570) 588-8588 or book online.
"Would recommend for any plumbing issue." — Gail J.
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Emergency plumbing pricing varies by the issue, time of service, and needed parts. T.E. Spall & Son uses straightforward, upfront pricing, and a licensed technician confirms costs on site before work begins. We provide quick response for burst pipes, sewage backups, overflowing toilets, and water heater failures in Scranton, Pittston, and Carbondale. While you wait, shut off water at the fixture or main and avoid any sewage.
Updated: 2025-11-07 00:00:00
Need help in Scranton, PA? Call (570) 588-8588 or book online.
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Professional drain cleaning does not have a single set price; the cost varies by the drain type, clog severity, and access. In Scranton and across NEPA, T.E. Spall & Son provides upfront, no-surprise pricing after diagnosis. We typically clear household drains with snaking, and we’ll confirm total cost on site before work begins. To help prevent future blockages, plan routine pipe cleaning about every 18 months.
Updated: 2025-11-07 00:00:00
Need help in Tunkhannock, PA? Call (570) 588-8588 or book online.
"Travis was a great plumber." — Lillian G.
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General Business Queries
Are there any additional fees I should be aware of?
At T.E. Spall & Son, we prioritize transparency and simplicity when it comes to additional fees. For those enrolled in our EASE Comfort® Program, any maintenance, repairs, or installation services are covered by a single low monthly payment, ensuring you won't encounter unexpected charges or trip fees[1]. Furthermore, we adhere to a 'Straightforward Pricing' policy, which guarantees no hidden fees or surprises[2]. As a satisfied customer, Dutch, highlights, there are "No extra/hidden charges, no upselling," leading to high recommendations from our clientele[0]. For further inquiries or to experience a hassle-free service, contact T.E. Spall & Son today!
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Yes, you can change your service appointment after booking with T.E. Spall & Son. They understand that plans may change and offer flexibility to accommodate your scheduling needs. To modify your appointment, simply contact them directly, either by calling their service number at 570-588-8588 or reaching out through their online contact options[0].
Customers appreciate not having to worry about missing appointments, thanks to the helpful and understanding staff at T.E. Spall & Son. Sarah L. mentioned that the "team was incredibly accommodating with my uncertain schedule, making the entire process smooth"[0].
Reach out today if you need to adjust your appointment, and the friendly T.E. Spall & Son team will be happy to assist you!
Can I request a specific technician for my service?
Unfortunately requesting a specific technician for a service at T.E. Spall & Son, is not available at this time. However, their team consists of highly trained and certified professionals known for their dedication and excellent customer service[0]. For further inquiries, you might consider contacting them directly to discuss any specific preferences or requirements you have regarding technician assignments.
Do you offer any discounts or packages?
T.E. Spall & Son offers a variety of attractive discounts and packages. For new customers, an HVAC Tune-Up is available for only $99[1]. Additionally, you can get $250 off any complete water treatment installation[1]. Their maintenance service plan includes same-day emergency service and discounts on heating repairs, ensuring efficient and uninterrupted service[0].
Roger M. praised the company for their reliable service, mentioning, "The discounts provided really make a difference on my annual maintenance costs, and their prompt service is exceptional."
Don't miss out on these fantastic deals, and call today to find out more about their offers and service packages[1]!
Do you offer emergency services?
T.E. Spall & Son Club Memberships offer emergency services for both HVAC and plumbing systems, ensuring you're covered in unforeseen situations. Their emergency plumbing services allow for prompt response to urgent issues such as leaks, clogs, or system failures. For HVAC emergencies, they provide fast solutions to heating and cooling problems .[1].
With this reliable support structure, you can be confident that T.E. Spall & Son will swiftly restore your home's comfort. Simply call them at 570-588-8588 for immediate assistance[0].
Do you provide a warranty on the materials you use?
T.E. Spall & Son offers exceptional coverage through their EASE Comfort® Program, which surpasses traditional warranties. The program includes Complete Comfort Coverage, ensuring that costly repairs, labor fees, installation fees, and seasonal maintenance costs are all covered. This means you won't need a separate warranty as the EASE Comfort Program extends significantly more benefits than any standard warranty could[0].
To experience the worry-free benefits of our comprehensive program, I invite you to explore our EASE Comfort Plan further. Feel free to contact us for more details and let us elevate your home comfort without the burden of unexpected expenses!
Do you provide a written estimate before starting work?
Yes, T.E. Spall & Son provides a written estimate before beginning any work. They believe in transparency and straightforward pricing, ensuring that all costs are outlined clearly to avoid any surprises[0].
Do you provide after-hours service?
Yes, T.E. Spall & Son offers emergency service through their options for Club Members. They are available to ensure customers receive timely assistance, no matter when issues arise[0]. If you need immediate plumbing or HVAC solutions, don't hesitate to CALL SPALL for prompt and professional service[1].
How can I get in touch with your office?
To get in touch with the office of T.E. Spall & Son, you can call them at 570-588-8588. Alternatively, you can contact them online through their website for more information or to schedule a service appointment[0].
How can I schedule a service appointment?
To schedule a service appointment with T.E. Spall & Son, you can either call them directly at 570-588-8588 or contact them online through their website. Their certified technicians are ready to assist with a wide range of HVAC services, ensuring comfort and reliability for your home throughout any season[0].
How do you ensure the safety and cleanliness of the worksite?
At T.E. Spall & Son, we prioritize the safety and cleanliness of our worksites through several rigorous protocols. Our commitment to safety includes ongoing safety training, employee screening, and drug testing, ensuring our technicians are trustworthy and reliable[1]. We also adhere to all applicable codes, licenses, and laws, which reinforces our dedication to creating a secure working environment[1].
For cleanliness, our technicians treat your premises as if they're their own, always covering floors and cleaning up after themselves[0]. This attention to detail ensures that no mess is left behind, adding to the overall customer experience. If you're looking for an HVAC service provider committed to maintaining a safe and clean work environment, reach out to us today to learn more!
How do you handle customer complaints?
At T.E. Spall & Son, customer satisfaction is the utmost priority when handling any complaints. Our customer-first policy ensures that any grievances are addressed promptly and effectively. Our dedicated team is equipped with both the skills and empathy to turn issues into solutions, maintaining a professional and understanding approach throughout the resolution process[1].
Additionally, we ensure transparency with our service, offering straightforward pricing and no hidden fees, further minimizing any potential dissatisfaction[0]. Our commitment to perfection is reflected in overwhelmingly positive feedback, with customers like James I. expressing trust and satisfaction due to our highly trained and responsive team[2].
For any issues, rest assured T.E. Spall & Son is dedicated to resolving them efficiently and to the customer's contentment. Contact us to experience a service where the customer truly comes first.
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T.E. Spall & Son stays ahead in the HVAC industry by ensuring their technicians attend regular continuing education sessions. This commitment keeps them updated on the latest industry standards and technology developments[1]. The company is an active member of multiple trade associations, which provides access to cutting-edge technology, the best products, and the most efficient practices available[0].
Furthermore, T.E. Spall & Son demonstrates their dedication to safety and efficiency by having all technicians certified in Carbon Monoxide Safety and Combustion Analysis through the National Comfort Institute[2]. This commitment to continuous learning and safety ensures clients receive the highest quality service. Ready to experience the future of HVAC technology with T.E. Spall & Son? Contact us today!
How much do your services cost?
At T.E. Spall & Son, we pride ourselves on transparent, straightforward pricing for our services. We provide detailed estimates before any work begins, ensuring there are no hidden fees or surprises[1]. Whether you require HVAC repairs or plumbing services, you'll receive a clear breakdown of costs, allowing you to make informed decisions confidently[0]. For specific pricing details tailored to your needs, we recommend contacting us directly at 570-588-8588 to discuss your project. Don't hesitate to reach out and experience our exceptional service and transparent pricing firsthand.
What areas do you serve?
T.E. Spall & Son proudly serves Northeastern Pennsylvania, offering extensive HVAC and plumbing services across several counties, including Lackawanna, Wayne, Luzerne, and Susquehanna. Specific areas served include Scranton, Wilkes-Barre, Moosic, Jessup, Carbondale, Clarks Summit, Union Dale, Archbald, and more. Our reach continues to expand as we strive to deliver unparalleled service to new communities[1][0].
For expert service in your area, don't hesitate to reach out to T.E. Spall & Son.
What is your policy on subcontractors?
T.E. Spall & Son's does not as a rule use subcontractors, but should the need arise in any situation the customer will be made aware well in advance of any service.. For the most accurate and detailed response, I recommend contacting T.E. Spall & Son directly via their website or customer service hotline. They will be able to provide firsthand information regarding their subcontractor policies and practices.
What is your process for handling large or complex projects?
T.E. Spall & Son employs a meticulous process for handling large or complex plumbing and HVAC projects. Our approach begins with a comprehensive assessment to understand the scope and specific needs of the project, ensuring that every detail is accounted for. This involves on-site evaluations and detailed consultations where we discuss design preferences and feasibility.
For projects like repiping, we prioritize effective layout designs and the use of modern materials to enhance efficiency and longevity[1]. When it comes to HVAC custom ductwork, our process is centered on precision, utilizing custom designs tailored to each client's unique home architecture for optimal airflow and energy efficiency[0].
Our expert team, renowned for technical excellence, is equipped with cutting-edge tools and technology, ensuring projects are completed to the highest standards. As Robert T. exclaimed, "Their professionalism and commitment to quality are unparalleled." Don't hesitate to engage with us for an evaluation and experience our exceptional service!
What is your service guarantee?
At T.E. Spall & Son, we proudly guarantee our services in writing to ensure complete satisfaction. If during the first year you are not 100% satisfied with our equipment's performance, our service, or our staff, we will remove the system and refund the entire contract amount within 30 days of your request[1]. This guarantee exemplifies our unwavering confidence in providing exceptional HVAC services, which we uphold with upfront pricing and detailed service discussions to eliminate any surprises[0]. Experience the comfort and assurance that comes with choosing T.E. Spall & Son by scheduling an appointment today.
What licenses and certifications does your company hold?
T.E. Spall & Son is fully licensed and insured to perform HVAC and plumbing services, complying with all applicable codes and laws[0]. The company is also uniquely 100% certified in Carbon Monoxide Safety and Combustion Analysis, showcasing a commitment to safety[2]. Our technicians are highly trained and certified, ensuring top-notch service for all your needs[1]. For any inquiries or to experience our renowned service, contact us today!
What payment methods do you accept?
At T.E. Spall & Son, we offer flexible payment options to accommodate your needs. This includes various financing solutions, such as 100% financing options for major repairs, replacements, or system upgrades[0]. For more information, we recommend reaching out directly to explore the payment plans that best suit your requirements. Choose T.E. Spall & Son for convenience and peace of mind in managing your plumbing and HVAC expenses[1].
For any further queries or to discuss your project in detail, please feel free to contact us today!
What services do you offer?
T.E. Spall & Son offers an extensive range of services designed to keep your home comfortable and efficient year-round. We specialize in HVAC and plumbing, providing heating installation, replacement, repair, and maintenance services. Our team handles both traditional and ductless air conditioning systems, along with comprehensive indoor air quality solutions including humidifiers and air purifiers[0].
In addition, our plumbing services encompass everything from leak detection and water heater repairs to faucet and toilet replacements[1]. We are committed to offering top-notch customer service and providing flexible payment options to accommodate your needs.
Choose T.E. Spall & Son for all your heating, cooling, and plumbing needs. Call us today to experience unparalleled service from our highly trained experts.
HVAC
What Does HVAC Mean and Why Is It Important for Home Comfort?
HVAC means your home's heating, ventilation, and air conditioning systems working together to control temperature, airflow, and indoor air quality. It matters because comfort and safety depend on reliable cooling and heating. Our maintenance plans help prevent untimely breakdowns, provide discounted repairs, and protect warranties.
- Set thermostat to cool.
- Replace a dirty filter.
- Check the AC breaker.
Updated: 2025-11-28
Need help in Waymart, PA? Call (570) 588-8588 or book online.
"Frank was dispatched to our home within an hour, and was able to solve the problem swiftly." — Bob N.
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We don’t publish a single “average” price for annual heat pump service. Costs vary by system type (air-source, ductless, or geothermal), condition, and any parts needed. Our NATE-certified technicians provide straightforward pricing after inspection. Annual maintenance typically includes cleaning, lubrication, and testing so your system runs efficiently, with benefits like energy savings and discounted repairs. We service all brands, including Mitsubishi, across Scranton and Lake Ariel.
Quick factors that affect price:
- System type and accessibility
- Filter/coil condition
- Needed repairs or parts
Updated: 2025-11-28
Need help in Waymart, PA? Call (570) 588-8588 or book online.
"He didn't try to pressure us or make wild promises." — Amy P.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUMFBfRDdRRRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgIDT0P_D7QE%7CCgwI2oOzsgYQgMLgqQE%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtOXNDRGZREAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgIC-9sCDfQ%7CCgwIv-mPmwYQkPbslAM%7C?hl=en-US[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQMnMtOFcxMXIzLTNBRRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEP2s-8W11r3-3AE%7CCgwIxMH9wQYQ4K_bxQE%7C[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvbklTTFhBEAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgMDonISLXA%7CCgwIiLmjwAYQ-MWoowM%7C[4] https://thecomfortdoctors.com/service-area/hvac/fleetville-pa/[5] https://www.thecomfortdoctors.com/specials/[6] https://thecomfortdoctors.com/service-area/hvac/repair/moosic-pa/[7] https://thecomfortdoctors.com/service-area/hvac/lakeville-pa/[8] https://www.thecomfortdoctors.com/products/heat-pumps/[9] https://thecomfortdoctors.com/plumbing/outdoor-plumbing/What Should I Do If My Heater Is Not Working in My House?
Start with a few quick checks. If the heater still won’t run, T.E. Spall & Son offers emergency HVAC service. We service furnaces, boilers, heat pumps, and ductless systems in Scranton and Lake Ariel.
- Set thermostat to Heat and 3–5 degrees higher; replace batteries.
- Check the furnace switch and circuit breaker.
- Replace a dirty air filter.
- For gas units, verify gas is on; do not relight if you smell gas.
- For heat pumps, clear snow or debris from the outdoor unit.
Updated: 2025-11-28 00:00:00
Need help in Waymart, PA? Call (570) 588-8588 or book online.
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Furnace replacement cost depends on your home and system. We provide straightforward, detailed quotes after an on-site evaluation. Price is driven by fuel type (gas or oil), furnace size, efficiency rating, and any needed duct or vent updates. We install and replace furnaces and offer financing options discussed at your estimate. Emergency and same-day service are available in Scranton and across Northeastern PA.
Quick factors that affect price:
- System size and efficiency
- Duct/vent or thermostat upgrades
- Access and installation complexity
Updated: 2025-11-07 00:00:00
Need help in Tunkhannock, PA? Call (570) 588-8588 or book online.
"This is a great company." — Carrie J.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvbklTTFhBEAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgMDonISLXA%7CCgwIiLmjwAYQ-MWoowM%7C[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSOHY2Y0hREAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgICR8v6cHQ%7CCgwI06GRoQYQ-OzltwI%7C?hl=en-US[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s1dVVrY3dTa3RmU2tSU2FUbGZZMmxMVTNnd1dtYxAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CAIQACodChtycF9oOk5uUkcwSktfSkRSaTlfY2lLU3gwWmc%7C0cXcvY_igVP%7C[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VPZjV2UEMxcjRhaWZBEAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEOf5vPC1r4aifA%7CCgwIpeHYwQYQsLTw2wE%7C[4] https://thecomfortdoctors.com/service-area/hvac/fleetville-pa/[5] https://thecomfortdoctors.com/products/oil-furnaces/[6] https://thecomfortdoctors.com/service-area/hvac/replacement/wilkes-barre-pa/[7] https://thecomfortdoctors.com/service-area/hvac/taylor-pa/[8] https://thecomfortdoctors.com/service-area/plumbing/jessup-pa/What Is Considered an HVAC Emergency for Homeowners?
An HVAC emergency is any problem that threatens safety, property, or essential heating/cooling. Call immediately for weather‑critical failures, burning or gas‑like smells, extreme or banging noises, no airflow, or a frozen AC/heat pump. Our technicians service central AC, and ductless mini‑splits.
- Ensure the thermostat is set correctly.
- Replace a dirty air filter.
- Check the fuse block or breaker for a trip.
Updated: 2025-11-07
Need help in Tunkhannock, PA? Call (570) 588-8588 or book online. "Aaron, our tech, did a great job communicating when he could get here on a Sunday, diagnosed the problem, and had the units back up and running quickly!" — Rich H.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wa1gxTlJUa0p5UWxOU2RuRndUM0JVZVhOdWNXYxAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CAIQACodChtycF9oOmpkX1NRTkJyQlNSdnFwT3BUeXNucWc%7C0cZcDkS_jX8%7C[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ZMU5tbE1hVWt6TUdGWlUycHZTRVl6V0ZWcFJtYxAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CAIQACodChtycF9oOmY1NmlMaUkzMGFZU2pvSEYzWFVpRmc%7C0cWQHjEWL1i%7C[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURkXzh1TVVnEAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgIDd_8uMUg%7CCgwI6sT_rgYQiMaVtQI%7C?hl=en-US[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBdkp5Z3lRRRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgICAvJygyQE%7CCgsIkrnxrwYQkIbPQQ%7C?hl=en-US[4] https://thecomfortdoctors.com/service-area/hvac/fleetville-pa/[5] https://www.thecomfortdoctors.com/air-conditioning/emergency/[6] https://www.thecomfortdoctors.com/service-area/hvac/dickson-city-pa/[7] https://thecomfortdoctors.com/service-area/hvac/peckville-pa/[8] https://thecomfortdoctors.com/service-area/hvac/mt-cobb-pa/Why Is My Heat Pump Running But Not Cooling Properly?
Your heat pump can run without cooling if it’s in the wrong mode, airflow is restricted, the coil is dirty, refrigerant is low, or the defrost cycle is malfunctioning. T.E. Spall & Son services all brands and fixes cooling and defrost issues in Scranton and across NEPA. Annual maintenance helps prevent these problems.
Quick checks:
- Set thermostat to cool and lower the setpoint.
- Replace or clean the air filter.
- Clear debris around the outdoor unit.
- Open supply and return vents.
- If ice is present or issues persist, schedule service.
Updated: 2025-11-07
Need help in Tunkhannock, PA? Call (570) 588-8588 or book online.
"He didn't try to pressure us or make wild promises." — Amy P.
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Miscellaneous
How does your company engage with the local community?
T.E. Spall & Son actively engages with the local community through various initiatives, emphasizing their commitment to the community's well-being. As a locally-owned business, they have a strong passion for supporting the local area. This dedication is evident through their participation in community events and initiatives, such as hosting educational sessions and supporting local charities. Their commitment to quality service and customer satisfaction has fostered a loyal customer base that appreciates their community-oriented approach[0].
For more information on how T.E. Spall & Son can meet your HVAC and plumbing needs while supporting the local community, feel free to contact them or visit their website[0].
What awards has your company received?
T.E. Spall & Son has been recognized for its exemplary service with several prestigious awards in the HVAC industry. Notable accolades include the "Best Heating & Cooling Repair Company – Happie Awards" from Happenings Magazine, the "Angie’s List Super Service Award," and the "National Comfort Institute – Contractor of the Year" award[0].
We have been a three-time National First Place Winner for quality, which demonstrates our dedication to excellence. Additionally, we have also earned the "Trane Distinguished Dealer Award"[0].
Choose T.E. Spall & Son for your heating and cooling needs to experience award-winning service. Reach out to us today to learn more!
Customer Experience
Can I provide feedback or reviews on your services?
Yes, you can certainly provide feedback or reviews on T.E. Spall & Son's services. Sharing your experience is highly valued, as the company is committed to maintaining exceptional customer service and satisfaction. Numerous customers have expressed positive experiences, like Jennifer B., who stated, "We could not be happier with the end results and would recommend T.E. Spall to anyone needing any of their services." This reflects the exceptional service that T.E. Spall & Son aims to deliver[0]. To leave your feedback, simply reach out through their contact methods as listed on their website.
Do you offer any customer loyalty programs or incentives?
T.E. Spall & Son offers a compelling Membership program called the "Comfort Club." Members enjoy numerous benefits, including one or two precision cleaning visits annually, a 15% discount on repairs and indoor air quality checks, and no overtime fees. Additionally, Comfort Club members receive priority service and discounted service call fees[0]. Customers are always delighted with the peace of mind they gain, as noted by loyal members who have experienced firsthand the extended life of their systems and lower utility bills[0].
Join the Comfort Club today and ensure your home's systems are in optimal working condition year-round.
How can I contact customer support if I have an issue?
For any issues or inquiries, you can contact T.E. Spall & Son customer support by calling 570-588-8588. Their customer service team is dedicated to ensuring your comfort and satisfaction, whether you have questions regarding HVAC services or need assistance with plumbing[0].
How can I track the progress of my service request or project?
To track the progress of your service request or project with T.E. Spall & Son, I recommend contacting them directly. While specific tracking mechanisms are not detailed in the resources, their excellent customer service is highlighted by customer reviews. Beth D., for instance, praised their timely and efficient service, mentioning that her furnace issue was resolved within hours of contact[0]. For real-time updates, you can call them at 570-588-8588 or reach out via their website contact form[1]. This ensures a direct line to the team responsible for your service, offering the most current information about your project status.
How do you accommodate special service requests?
At T.E. Spall & Son, we are highly committed to accommodating special service requests with a focus on customer satisfaction and personalized solutions. Our approach includes tailoring our services to meet the unique needs of each client, as demonstrated through our involvement with "Homes For Our Troops," where we provided a specially adapted HVAC installation for a wounded soldier, showing our flexibility and dedication to serving the community[1].
We consistently deliver high-quality service, as noted by Androo J., who praised our ability to schedule on short notice and highlighted our professionalism and excellent communication[0].
If you have a specific service request, we are ready to provide customized solutions that meet your requirements. Contact us today to experience our personalized service approach!
How do you handle emergency customer service requests?
At T.E. Spall & Son, we provide swift and reliable emergency services to address your HVAC and plumbing emergencies. Our dedicated team is equipped to handle urgent repair requests with efficiency, ensuring your home comfort is swiftly restored. We have certified professionals ready to tackle emergency HVAC failures and plumbing issues, swiftly resolving problems to prevent further inconvenience[1] .
Customer satisfaction is our priority, with clients like Rich H. praising our prompt and excellent service, stating, "Aaron, our tech, did a great job communicating when he could get here on a Sunday, diagnosed the problem, and had the units back up and running quickly!"[0]. If you need immediate assistance, don't hesitate—CALL SPALL!
How quickly do you respond to customer inquiries or complaints?
At T.E. Spall & Son, we pride ourselves on our swift response to customer inquiries and complaints. Our commitment is showcased by experiences from our satisfied customers. For instance, Jessica Z. mentioned that after calling with an issue, she received a call back within five minutes and had a technician at her home within 30 minutes[0]. Similarly, Jim R. lauded our "terrific response time," having received service within hours of his initial call[1].
These testimonials reflect our dedication to prompt and effective customer service, ensuring that any concerns are addressed swiftly and efficiently. Don't hesitate to reach out to us for a quick and reliable response to your service needs.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUck9UWW1RRRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgICTrOTYmQE%7CCgwIk8__sQYQuPeejwI%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3NDVPcXR3RRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgID745OqtwE%7CCgwIl5a6tgYQ6NzBxwM%7C?hl=en-USWhat accommodations do you provide for seniors or individuals with mobility restrictions during service visits?
At T.E. Spall & Son, we prioritize accommodating seniors and individuals with mobility challenges during our service visits. Our seasoned professionals are known for delivering exceptional service with attention to customer needs. We ensure clear communication and detailed explanations of services, which our customers greatly value[1]. As a testament to our commitment, we help senior citizens by offering discounts, like the $50 gift card appreciated by our customers[1].
If comfortable and reliable service is a priority, consider scheduling a visit with us today to ensure peace of mind during your HVAC and plumbing needs[0].
What happens if I am not satisfied with the service provided?
If you are not satisfied with the service provided by T.E. Spall & Son, you have a robust satisfaction guarantee at your disposal. The company is so confident in the quality of their equipment, service, and staff that they offer to remove the system and issue a full refund of the contract amount if you are not 100% satisfied within the first year of installation[2]. This commitment reflects T.E. Spall & Son's dedication to ensuring complete customer satisfaction every time[1].
Feel free to reach out and take advantage of their satisfaction guarantee if necessary. They prioritize your happiness and strive to meet or exceed your expectations in all their services[0].
What is your process for resolving disputes or service issues?
T.E. Spall & Son exemplifies efficiency and transparency in resolving disputes or service issues. Our process begins with listening intently to customer concerns to ensure that we understand the problem comprehensively. We then promptly schedule an appointment with one of our skilled technicians who is equipped to assess and address the issue quickly. The customer is always informed of the details before proceeding with any work, along with a clear and upfront pricing estimate to avoid any surprises[0].
Our commitment to customer satisfaction is underscored by our guarantees and transparent practices. In fact, a customer, Jane S., praised, "Their team resolved the issue with my furnace so swiftly and professionally. It's reassuring to have such a reliable service provider"[1]. If you need further assistance or want to experience our quality service first-hand, don't hesitate to reach out!
What steps do you take to ensure customer satisfaction?
At T.E. Spall & Son, we prioritize customer satisfaction through several key strategies. Our commitment is evident in our transparent and straightforward pricing, ensuring there are no unexpected costs. We provide comprehensive maintenance plans to enhance the longevity and efficiency of your HVAC and plumbing systems, preventing potential breakdowns[0].
Our team is composed of skilled, certified technicians who receive ongoing education to stay updated with industry standards. This ensures the highest level of expertise and professionalism in every service we provide[3].
We are also dedicated to a clean and respectful work environment, maintaining the integrity of our customers' homes during service calls[2]. With a customer-first policy, we guarantee that every project is only considered complete when you are fully satisfied[1].
We encourage you to experience our exceptional service; contact us today to schedule a consultation and see how we can meet your needs.
Service Excellence
Are your technicians licensed and insured?
Yes, the technicians at T.E. Spall & Son are fully licensed and insured to handle all your HVAC needs. This commitment to compliance ensures you receive top-quality service that's backed by all applicable codes and safety standards[1]. Additionally, our technicians undergo regular continuing education to stay current with industry trends, techniques, and information[1]. As a testimonial to our reliability, many customers have expressed satisfaction with the technical excellence and professionalism of our staff[0]. Call us today to experience service from a team you can trust!
Can I get an estimated arrival time for my service appointment?
While there are specific time windows for estimated arrival times for service appointments, many happy customers have shared positive experiences with T.E. Spall & Son's prompt services. For instance, Beth D. mentioned that a technician arrived within an hour of calling and completed the job efficiently[0]. Similarly, Michael B. praised the punctuality and reliability of the service team[1].
Customers are notified either by phone call, text message or email, their preference, when the technician is dispatched to their location. To get the most accurate estimate for your appointment, I recommend contacting the T.E. Spall & Son office directly, where their helpful staff can provide you with the precise information you need.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURkdk5HV2xBRRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgIDdvNGWlAE%7CCgwIqKzZrgYQwPqCyQE%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNaMDctYUV3EAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgICZ07-aEw%7CCgsIsIn5rgYQqPmSHg%7C?hl=en-USHow do you ensure that your technicians adhere to professional standards?
At T.E. Spall & Son, we ensure our technicians adhere to professional standards through several rigorous measures. Our technicians participate in ongoing education to stay updated with the latest industry trends and techniques[0]. We focus on technical excellence and safety, offering regular safety training, employee screenings, and drug testing[0]. Furthermore, we are proud to maintain 100% certification in Carbon Monoxide Safety and Combustion Analysis through National Comfort Institute training[1]. This commitment to excellence and safety ensures our technicians deliver top-notch service, as echoed by satisfied customers like John D., who praised the "exceptional professionalism and expertise" during his service call. We invite you to experience our quality service by scheduling a visit today!
How do you ensure the quality of your work?
At T.E. Spall & Son, quality assurance is our highest priority. We ensure this by employing fully licensed and trained professionals who consistently participate in continuing education programs to stay updated on industry advancements[1]. Our approach is bolstered by using top-grade materials and cutting-edge technology, allowing us to deliver superior workmanship[2].
We have earned numerous awards, including the Angie’s List Super Service Award, which underscores our commitment to quality and customer satisfaction[0]. As one satisfied customer, Sandy P., remarked, "the quality of the work exceeded my own expectations," highlighting our meticulous attention to detail[3]. Choose T.E. Spall & Son for your HVAC needs and experience excellence firsthand. Call us today to learn more!
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKOWFqcVl3EAE!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgIDJ9ajqYw%7CCgwIiLfqpQYQ6JWKgwI%7C?hl=en-US[1] https://thecomfortdoctors.com/about/awards/[2] https://www.thecomfortdoctors.com/about/[3] https://thecomfortdoctors.com/service-area/hvac/lakeville-pa/How do you handle scheduling and appointments?
At T.E. Spall & Son, scheduling an appointment for our heating and cooling services is easy and customer-friendly. We offer flexible scheduling to accommodate your busy life. To schedule a service, simply call us at 570-588-8588, or contact us online through our website[1]. Our efficient team ensures quick turnaround times, and our maintenance plan members benefit from same-day repair service and emergency coverage all year round[0].
Our customer-first approach means you'll receive swift and professional service whenever you need it, ensuring maximum comfort and satisfaction[1]. Ready to experience our exceptional service? Schedule your consultation today and see the difference!
How do you manage emergency service requests?
At T.E. Spall & Son, emergency service requests are managed with promptness and efficiency. We offer emergency services for HVAC and plumbing issues, ensuring rapid response by our trained technicians to restore your comfort quickly[0]. Whether dealing with a severe HVAC failure during extreme weather or a plumbing issue like a burst pipe, we prioritize customer needs to minimize discomfort and potential damage[2]. For instance, AC emergencies that produce unusual noises or fail to cool properly are addressed swiftly, often on the same day[0]. We encourage customers to contact us immediately at 570-588-8588 for fast and reliable assistance[1].
What happens if a technician is running late?
If a technician from T.E. Spall & Son is running late, the company ensures that they maintain transparent and professional communication. Customers like Wanda M. have praised technicians for their thoughtful updates about delays due to heavy traffic, reflecting the company's commitment to keep you informed[0]. This proactive approach reaffirms their dedication to reliability and excellent customer care. Should you ever encounter a delay, you can trust that T.E. Spall & Son will handle it courteously and effectively, ensuring your needs are a top priority[0]. For any service inquiries or to schedule a visit, feel free to contact them immediately.
What is your policy on rescheduling or canceling appointments?
T.E. Spall & Son's policies for rescheduling or canceling appointments are crafted to accommodate customer needs while ensuring service efficiency. For more precise information, I recommend contacting them directly via their customer service line at 570-588-8588 or through their online appointment scheduling feature[0].
What kind of training do your employees receive?
At T.E. Spall & Son, we ensure our technicians are exceptionally trained to deliver top-tier HVAC services. Our employees undergo continuous education programs to stay updated on industry trends, technologies, and techniques[1]. They receive National Comfort Institute (NCI) certifications in carbon monoxide safety and combustion analysis, one of the few companies with 100% certification[2]. Moreover, as Interplay Learning and EGIA members, our team has access to state-of-the-art training programs[0].
As John D. noted, "Their commitment to ongoing training shows in the quality of their work." To learn more about our comprehensive training programs or to experience our expert services, contact us today!
What measures do you take to ensure punctuality?
At T.E. Spall & Son, we prioritize punctuality to ensure our customers receive timely and reliable HVAC services. We achieve this through a combination of skilled technicians and strong organizational practices. Our team members are highly trained and equipped with the latest tools, enabling them to diagnose and resolve issues quickly and efficiently[0]. Moreover, we value our customers' time, as reflected by our high punctuality ratings from satisfied clients[1]. Our commitment to transparency and clear communication ensures that all service appointments are met promptly[2].
For HVAC services that are both timely and expert-driven, contact us today to schedule a consultation[0].
Financing
Are there credit requirements for financing your services?
T.E. Spall & Son offers accessible and flexible financing options to make HVAC services affordable for all. The credit requirements are quite accommodating, as they include programs that cater to various credit scores. You can pre-qualify for these financing options without affecting your credit score, and instant approvals are available. This ensures that homeowners can access necessary HVAC installations, repairs, or system upgrades without financial strain[0].
Are there financing options for emergency HVAC, plumbing, or electrical repairs?
Yes, T.E. Spall & Son offers flexible financing options for emergency HVAC, and plumbing repairs. For HVAC services, they provide multiple financing choices such as the OPTIMUS program, which allows for pre-qualification without impacting your credit score and offers financing for all credit scores[0]. They also offer the EASE Comfort® Program for HVAC installations, which requires no money down and includes a no-hassle maintenance package[1]. For plumbing services, T.E. Spall & Son provides financing solutions to make unexpected repairs more affordable[2].
To explore these financing options further or to apply, contact T.E. Spall & Son today!
Can I pay off my financing early?
T.E. Spall & Son offers flexible and easy financing options, allowing customers to manage their investments in high-efficiency home comfort systems without undue stress[1]. Customers may pay off financing early and at their convenience. To get precise details about early payment policies, I recommend contacting their customer service team directly at 570-588-8588 for personalized assistance[0].
Do you offer financing options for HVAC, plumbing, and electrical services?
Yes, T.E. Spall & Son offers flexible financing options for HVAC, plumbing, and electrical services to make projects more affordable for you. Our financing partner, OPTIMUS, provides multiple programs even if you have challenged credit, ensuring that unexpected repairs or installations won't break your budget[0]. You can enjoy options like no-money-down installations and tailored maintenance programs through the EASE Comfort® Program[1].
For plumbing services, we offer 100% financing to ease the burden of large expenditures[2]. Contact us to learn more about these convenient financing options that suit all credit scores and ensure your comfort and peace of mind.
Do you offer no-interest or deferred payment plans for these services?
T.E. Spall & Son proudly offers flexible financing options for their HVAC services, products, and systems, making it easier for you to invest in home comfort without financial strain. Their innovative EASE Comfort® Program allows for a high-efficiency system installation with no money down and no unexpected fees, simplifying the process significantly[1]. Furthermore, they provide 12-month financing with approved credit, ensuring affordability without compromising quality[0].
For more details or to discuss the best financing plan for your needs, contact T.E. Spall & Son today!
How do I apply for financing for an HVAC, plumbing, or electrical project?
To apply for financing for your HVAC, plumbing, or electrical project with T.E. Spall & Son, you have multiple convenient options. T.E. Spall & Son offers flexible financing solutions that allow for affordable monthly payments, no pre-payment penalties, and options for all credit scores through their partnership with OPTIMUS. You can get pre-qualified without impacting your credit score and enjoy instant approvals[0].
Another option is the EASE Comfort® Program, which provides an all-inclusive solution covering repairs, maintenance, and installations for a set low monthly payment, ensuring no unexpected costs[1].
For more details or to start your application, contact T.E. Spall & Son at 570-588-8588[0].
How do I make payments on my financing plan?
To make payments on your financing plan with T.E. Spall & Son, you can explore their flexible and convenient financing options. They offer partnerships with financing programs such as OPTIMUS, which provide instant approvals and affordable monthly payments—even for those with challenged credit[0]. Additionally, through their EASE Comfort® Program, you can benefit from no money down, no hassle maintenance programs tailored to your needs[1]. For more details on how to manage your payments, it's recommended to contact T.E. Spall & Son directly through their website or by calling their customer service.
How long does it take to get approved for financing?
Typically, approval for financing with T.E. Spall & Son can take place almost instantly. For example, through their financing partner OPTIMUS, applicants can get pre-qualified in less than two minutes without impacting their credit score[0]. Such efficiency ensures that you're able to move forward with your HVAC project swiftly. As a satisfied customer, Justin L. shared his positive experience with transparent processes and prompt service[1]. Contact T.E. Spall & Son to learn more about their financing options and begin your application today!
What are the terms and interest rates for your financing plans?
T.E. Spall & Son offers flexible financing options tailored to your needs, making it easier to manage the costs of HVAC services. With their EASE Comfort® Program, you can get high-efficiency system installations with no money down and no unexpected fees[0]. Additionally, they provide financing through OPTIMUS, offering instant approvals and affordable monthly payments even for those with challenged credit[0]. For a stress-free experience, consider their 12-month financing plan with approved credit to make your HVAC investments more manageable[0]. Contact T.E. Spall & Son to explore these options and benefit from their dependable services.
What documentation is required to apply for financing?
To apply for financing with T.E. Spall & Son, it is necessary to get pre-qualified through their financing partner, OPTIMUS. This process does not impact your credit score and can offer instant approvals and multiple financing programs. Given the varying nature of financial products, it’s best to contact T.E. Spall & Son directly for the most accurate list of required documents, as financing promotions and requirements may change[0].
For further inquiries or to start the application process, reach out to T.E. Spall & Son today!
Value
Are there any hidden fees or charges I should be aware of?
At T.E. Spall & Son, we take pride in offering a transparent and straightforward pricing policy. We ensure our clients are fully aware of all the costs before any work begins, so there are no hidden fees or unpleasant surprises during or after the service. This commitment to honest pricing means you can trust us to deliver services without any concealed charges[1]. Additionally, a satisfied customer, Dutch, praised our service, emphasizing the absence of extra or hidden charges and the straightforward pricing approach[0]. For peace of mind and professional service without unexpected fees, contact us today!
Can I get a price match if I find a lower quote elsewhere?
For precise details, it would be best to contact them directly at 570-588-8588 to inquire about any available price matching or related offers.
Do you offer free estimates or consultations?
Yes, T.E. Spall & Son proudly offers free estimates and consultations for various services, including HVAC installations and maintenance. You can contact us for a complimentary estimate to understand the costs and plan accordingly[1]. With our commitment to transparency and customer satisfaction, we ensure that you have all the necessary information before proceeding with any service[0].
To take advantage of our free estimates or to learn more about how we can assist you, please reach out to our team today!
Do you provide any incentives or discounts for new customers?
Yes, T.E. Spall & Son offers attractive incentives and discounts for new customers. For instance, new customers can benefit from a $99 HVAC Tune-Up Special, ensuring your systems are running optimally[1]. There's also an exciting offer of $250 off any complete water treatment installation, ideal for enhancing water quality in your home[1]. Moreover, customers can enjoy $50 off any heating repair, providing significant savings on essential services[1].
Take advantage of these promotions while they last and experience why customers like Steven V. commend T.E. Spall & Son for their professional and valuable services[0]. Call us today to learn more and start saving on vital home services.
How do you balance cost and quality in your services?
T.E. Spall & Son expertly balances cost and quality by committing to transparent pricing and personalized service plans. Our straightforward pricing policy ensures customers receive detailed, upfront estimates, eliminating any surprises and fostering trust[0]. We tailor solutions to each unique home and business, ensuring both affordability and high-quality service[0]. Emphasizing energy efficiency, our services are designed to reduce long-term costs and contribute to sustainability[0].
Customers consistently praise our honest approach. As Mary B. mentioned, "T.E. Spall & Son provided exceptional service without hidden fees, and tailored a solution that perfectly met our needs."
For unparalleled service with transparent and competitive pricing, contact T.E. Spall & Son at 570-588-8588 today. Your satisfaction is our priority[0].
How do you ensure that customers get the best value for their money?
At T.E. Spall & Son, ensuring customers receive the best value for their money revolves around our commitment to transparency and quality service. We pride ourselves on offering straightforward, upfront pricing without hidden fees, allowing clients to make informed decisions comfortably[0]. Our team of certified technicians provides tailored solutions that meet specific client needs, ensuring optimal performance and cost-effectiveness[2].
Customers have praised our dedication, with one noting, “They offer the best solutions tailored to my budget”[3]. By maintaining high standards in installation and repair services, alongside flexible payment options, we continually strive to exceed customer expectations[1]. Call us today to experience unparalleled service and ensure your investment is well-spent!
How do your services compare to competitors in terms of value?
T.E. Spall & Son stands out in the market through its exceptional value proposition. The company emphasizes straightforward pricing with no hidden fees, which assures customers of transparency and fairness[3]. Custom service plans and proactive maintenance programs further enhance the value by optimizing HVAC efficiency and extending equipment lifespan[3][1]. Moreover, T.E. Spall & Son's commitment to customer satisfaction is evident, with over 343 reviewers rating them highly for their overall experience, surpassing many competitors[0].
Customers like James I. praise the company’s highly skilled staff and reliability, noting, "We feel confident in our system because we know a highly skilled and trained staff is giving us scheduled maintenance"[2]. Contact T.E. Spall & Son today to experience this unparalleled service.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlaGJXdHh3RRAB!2m1!1s0x0:0x38a5bf1a0992ecf8!3m1!1s2@1:CIHM0ogKEICAgIDehbWtxwE%7CCgwIhaWnmgYQwMejlwI%7C?hl=en-US[1] https://thecomfortdoctors.com/service-area/hvac/old-forge-pa/[2] https://thecomfortdoctors.com/service-area/hvac/lakeville-pa/What kind of warranty or guarantee do you provide on your services?
T.E. Spall & Son offers a comprehensive guarantee on their HVAC services. If you're not 100% satisfied with the performance of the equipment, the service, or the staff at any time during the first year of installation, they will remove the system and refund the entire contract amount within 30 days of your request[1]. They emphasize customer satisfaction with a written guarantee to ensure the highest level of service[0]. For further assurance, consider their EASE Comfort® program, which includes ongoing maintenance, repairs, and a lifetime warranty[2].
What makes your company a trusted provider in the industry?
T.E. Spall & Son is a trusted provider in the industry due to a legacy of over 38 years of delivering exceptional HVAC and plumbing services throughout Northeastern Pennsylvania. Our reputation is built on consistent professionalism and a customer-first approach. We are known as “The Comfort Doctors,” offering in-depth expertise across all brands of plumbing and heating equipment[1].
Our commitment to excellence is reflected in our numerous accolades, including the National Comfort Institute Contractor of the Year and the Angie’s List Super Service Award[0]. The satisfaction and trust of our customers stand testament to our quality service; years of positive feedback highlight our dedication to client satisfaction[1].
Choose T.E. Spall & Son for your HVAC and plumbing needs and experience our commitment to quality firsthand by contacting us today!
What makes your services worth the price?
T.E. Spall & Son's services are worth every penny due to our unwavering commitment to quality, transparency, and customer satisfaction. Our seasoned professionals are equipped with cutting-edge technology to deliver exceptional HVAC and plumbing solutions tailored to your specific needs[2]. Our straightforward pricing ensures no hidden fees, promising honesty and transparency[1].
"Susan M. expressed how our team’s expertise and attention to detail exceeded her expectations, making her experience truly worthwhile"[0].
Choose T.E. Spall & Son for top-notch service that guarantees your comfort and satisfaction. Reach out to us today for a consultation and experience the difference[3]!
Loyalty Program
Can I combine loyalty rewards with other promotions or discounts?
You can combine club membership benefits with other promotions or discounts at T.E. Spall & Son. According to their policy, special offers and promotions cannot be combined with any other offers, discounts, or promotions, as there is a limit of one offer per transaction[0].
Do loyalty program benefits apply to all types of services?
Club membership benefits at T.E. Spall & Son are specifically structured and do not apply universally to all services. They are primarily tailored towards their maintenance plans for HVAC and plumbing systems, offering benefits such as discounted service fees, priority service, and other exclusive discounts. For instance, the Comfort Club provides a 15% discount on repairs and indoor air quality services specifically for HVAC and plumbing[1]. Similarly, the EASE Comfort® Program offers comprehensive coverage, including installations and maintenance without additional fees, but is focused on HVAC systems[0]. For more detailed information about which services include club membership benefits, contacting T.E. Spall & Son directly would be advisable.
Do you offer a loyalty program for repeat customers?
Yes, T.E. Spall & Son offers a loyalty program called the "Comfort Club" for repeat customers. This exclusive program provides numerous benefits, including one or two precision cleaning visits per year for heating and cooling, a 15% discount on repairs and indoor air quality services, extended system life, priority service, and more. Members also receive a discounted service call fee and no overtime charges, ensuring significant savings and peace of mind[0]. Customers like Jessica T. have shared, "Being a Comfort Club member gives me confidence that my HVAC systems are always running efficiently and reliably." Consider joining today for outstanding value and service!
Do you offer special events or bonuses for loyalty program members?
Yes, T.E. Spall & Son offers special bonuses for club members. By joining the Comfort Club, members receive exclusive benefits such as a 15% discount on comprehensive system diagnostics, 50% reductions in service fees, priority service, and $25 Comfort Cash Loyalty Credits[0]. Additionally, the Comfort Club provides members with discounts on repairs, service call fees, and priority service, ensuring peace of mind with extended system life and lower utility bills[1]. Visit T.E. Spall & Son’s website or call us today to take advantage of these valuable membership rewards!
How do I sign up for your loyalty program?
Signing up for T.E. Spall & Son's Club membership is straightforward and rewarding. To enroll in the Comfort Club, you simply need to visit the contact us page on their website, where you can start a new agreement or renew an existing one[0]. As a member, you’ll enjoy benefits such as priority service, discounted service fees, and 15% off on repairs and indoor air quality enhancements[0].
For personalized assistance or further inquiries, you can contact T.E. Spall & Son, ensuring you receive the support you need during the sign-up process[0].
How does your loyalty program work?
T.E. Spall & Son offers a dynamic loyalty program known as the Comfort Club that provides exceptional benefits designed to optimize your home comfort. As a member, you enjoy one or two, depending on your system type, precision cleaning visits per year for your heating and cooling systems, along with a 15% discount on repairs and indoor air quality services. This program also ensures priority service, no overtime fees, and helps maintain your manufacturers warranty with continuous maintenance coverage[2].
Additionally, our EASE Comfort® Program streamlines managing and maintaining your HVAC and plumbing systems with a low monthly payment covering repairs, labor, and seasonal maintenance[1].
Become part of the T.E. Spall & Son community that over 252 customers have praised for outstanding brand loyalty[0]. Contact us today to start enjoying these exclusive benefits.
What benefits do I get from your loyalty program?
Joining T.E. Spall & Son's Club Membership program offers you a range of compelling benefits. You receive a 15% discount on repairs, a 50% discount on after-hours service fees, and priority service. For your convenience, we schedule your seasonal maintenance in advance, and provide free carbon monoxide testing[0].
James Iliff, a satisfied customer, said, "Don't make a mistake and pass on the maintenance program! I'm glad I can count on Spall"[1].
Maximize these advantages by becoming a loyalty program member today. Contact us to sign up and experience your HVAC system's full potential[0].